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    Customer Service

     

    PECKA PRODUCTS SECURE PAYMENT OPTIONS
    We are pleased to offer the following secure payment options to all our customers so no one misses out. When purchasing from Pecka Products your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard and used for your absolute privacy. If you have any questions regarding our security policy, please contact our Customer Support Centre at info@peckaproducts.com.

    Credit Card (MasterCard, Visa & AMEX)
    Pecka Products accepts the following Credit Cards (MasterCard, Visa and AMEX) through the secure Eway Payment system. Payment is taken at time of order and a receipt and invoice along with order confirmation is issued straight after.

    PayPal
    Pecka Products accepts payments through PayPal (we accept payment via PayPal balance or you can pay through PayPal without having a PayPal account by using your credit card):
    Bank Deposit
    Bank Deposit allows you to pay directly into our Bank Account. Our bank details will appear at the checkout once you have completed your order. Please note that your order will not be dispatched until payment has cleared into our account. It is appreciated that all Bank Deposit payments are made within 72 hours of placing your order or your order will need to be cancelled as guarantee of stock of product cannot be guaranteed or held for longer.

    Phone Orders
    You can place an order over the phone by calling (03) 9018 6658 and talking to one of our Customer Service representatives. Credit Card and Bank Deposit payments are accepted for phone orders. Please note if you choose to order over the phone and pay by Bank Deposit your order cannot be despatched until payment has arrived into the Pecka Products Pty Ltd account. Credit Card orders are processed immediately after order placed over phone.

    You’ll notice the padlock icon in your browser when submitting your payment for an order – this means your payment will be processed securely! For those still not comfortable with paying online - not a problem, we also offer Direct Debit/Bank Deposit as a payment method and we accept phone orders too!
    Payment
    Pecka Products processes all orders in Australian Dollars (AUD).  Pecka Products endeavours to keep all the information on its website current and correct including pricing.  Pricing changes occur often to give the best value products to our customers. Pecka Products Pty Ltd may refuse purchase of goods for error in pricing on its website, while site is being refreshed or down for maintenance.  We strive to being honest and bringing the best prices and products to our customers.

    SHIPPING & DELIVERY

    No one likes waiting for goods they have ordered so Pecka Products dispatches orders daily (except weekends/ public holidays where postal services do not operate).  We try to get all orders received by 12:45PM AEST out the same day and if any unforseen delays occur, orders will still be dispatched within 24hrs from payment received so you can enjoy your Pecka Products sooner.


    Where possible, all our orders come with a Tracking Number so you can track online and always know where your parcel is.


    Although Pecka Products ensures super quick dispatch time, please allow enough time on your end for orders to arrive as we cannot control any unplanned Australia Post or courier delays nor refund your order total if orders do not arrive to you prior to your party, due to you, the customer, not allowing sufficient postage time nor supply correct Shipping Address information at time of ordering (if a parcel is Returned to Sender for incorrect Shipping Address or customer not collecting their parcel in time from the Post Office if it has been redirected there after attempted delivery a $10 returns fee is charged from the carrier which we need to oncharge to customers.  As we mention above, we use the quickest and safest shipping carriers and try to always use consignment numbers so you can have your goodies sooner.

     
    Pecka Products is pleased to offer three shipping options for product shipped within Australia as well as an option for International shipping.


    Within Australia

    1. FREE Shipping - Australian orders of $60 or more
    2. Flat rate shipping fee (order as much as you like) – STANDARD           $7.95 AUD*
    3. Flat rate shipping fee (order as much as you like) – EXPRESS             $12.95 AUD*

    New Zealand Orders - Flat rate shipping fee (order as much as you like) - Standard $20.00 AUD*

    International (anywhere except Australia and New Zealand) - Flat rate shipping fee – Standard $30.00 AUD*

    *Please note for exceptionally large orders including wholesale shipments (within Australia and International) an additional shipping fee may apply.  Pecka Products will let you know if for some reason your order falls outside our general shipping terms.


    FREE SHIPPING

    Pecka Products will ship FREE to any Australian destination on all orders of $60AUD or more.  Our FREE SHIPPING option is shipped through our standard regular service.  We send all STANDARD  orders through Australia Posts Letter or eParcel service, Toll Freight Service and local couriers which can take approx. 1 - 7 Business Days for delivery depending on your location (i.e. regional towns will take longer to deliver to than metro).


    How do I take advantage of FREE shipping

    1.        Proceed to checkout with at least $60 AUD of items in your Shopping Cart.
    2.        Ship your items to a single Australian address.
    3.        Select free shipping as your shipping speed.
    4.        Place your order, and enjoy the free shipping!


    Once your items ship, your order will usually be delivered within 1-7 business days.  Depending on your location you may receive as early as the same day your order is placed or longer than the usual time frame if there are any unforeseen delays with the carrier.  

    No one likes waiting for goods they have ordered so all orders received and paid for by 12:45pm midday Sydney time will go out the same day (except weekends and NSW Public Holidays where orders will go out the next Business Day).  Taking into consideration unforeseen delays we always try to have all orders dispatched within 24hrs of payment received (Week Days only, Weekend orders and Public Holiday orders will be sent the next Business day)
    .

    PLEASE NOTE:  Shipping Confirmation/ Tracking Number emails are not emailed to customers until the end of the day the order was placed and paid for.  This email will have all the information regarding the carrier used for your order and how it can be traced.

     

    APPROXIMATE DELIVERY TIMES WITHIN AUSTRALIA AFTER DISPATCH FOR FREE SHIPPING


    Please note the below are APPROXIMATE DELIVERY TIMES (NOT guaranteed) based on transit timeframes given by our carriers (they do not take into account Public Holiday delays).   Although Pecka Products guarantees our super quick dispatch time, please allow enough time on your end for orders to arrive as we cannot control any Australia Post, courier or carrier delays nor refund your order total if orders do not arrive to you prior to your party, due to you, the customer, not allowing sufficient postage time.  We use the quickest and safest shipping carriers and always use consignment numbers where possible so you can have your goodies sooner.


    SYDNEY (METRO NSW):   1 - 3 BUSINESS DAYS
    MELBOURNE (METRO VIC):   2 - 4 BUSINESS DAYS
    QLD (METRO BRISBANE & GOLD COAST):   2- 4 BUSINESS DAYS
    CANBERRA (METRO ACT):  2 - 4 BUSINESS DAYS
    ADELAIDE (METRO SA):   2 - 4 BUSINESS DAYS
    PERTH (METRO WA):   3 - 6 BUSINESS DAYS
    TASMANIA:   3 – 5 BUSINESS DAYS
    DARWIN/NORTHERN TERRITORY:  4 – 7 BUSINESS DAYS

    Please Allow Extra Time For Delivery To Remote & Rural Areas.




    FLAT RATE 'STANDARD' SHIPPING FEES (Australia)
    For all orders within Australia (less than $60AUD) will be shipped for a flat rate fee of $7.95 AUD.  For this option we use Australia Post/ eParcel, Toll or Courier Service which can take approx 1 - 7 business days for delivery depending on your location sometimes longer if there are unforseen carrier delays or rural areas (i.e. regional and rural towns will take longer to deliver to than metro).  To take advantage of this option, just select STANDARD delivery in the shipping speed section of checkout. Easy!

     

    No one likes waiting for goods they have ordered so all orders received and paid for by 12:45pm Sydney time will go out the same day (except weekends and NSW Public Holidays where orders will go out the next Business Day).  Taking into consideration unforeseen delays we always try to have all orders dispatched within 24hrs of payment received (Week Days only, Weekend orders and Public Holiday orders will be sent the next Business day).


    PLEASE NOTE:  Shipping Confirmation/ Tracking Number emails are not emailed to customers until the end of the day the order was placed and paid for.  This email will have all the information regarding the carrier used for your order and how it can be traced.

     

    APPROXIMATE DELIVERY TIMES WITHIN AUSTRALIA AFTER DISPATCH FOR 'STANDARD' SHIPPING 


    Please note the below are APPROXIMATE DELIVERY TIMES (NOT guaranteed) based on transit timeframes given by our carriers (they do not take into account Public Holiday delays).  
    Although Pecka Products guarantees our super quick dispatch time, please allow enough time on your end for orders to arrive as we cannot control any Australia Post, courier or carrier delays nor refund your order total if orders do not arrive to you prior to your party, due to you, the customer, not allowing sufficient postage time.  We use the quickest and safest shipping carriers and always use consignment numbers where possible so you can have your goodies sooner.


    SYDNEY (METRO NSW):   1 - 3 BUSINESS DAYS
    MELBOURNE (METRO VIC):   2 - 4 BUSINESS DAYS
    QLD (METRO BRISBANE & GOLD COAST):   2- 4 BUSINESS DAYS
    CANBERRA (METRO ACT):  2 - 4 BUSINESS DAYS
    ADELAIDE (METRO SA):   2 - 4 BUSINESS DAYS
    PERTH (METRO WA):   3 - 6 BUSINESS DAYS
    TASMANIA:   3 – 5 BUSINESS DAYS
    DARWIN/NORTHERN TERRITORY:  4 – 7 BUSINESS DAYS

    Please Allow Extra Time For Delivery To Remote & Rural Areas.



    FLAT RATE 'EXPRESS' SHIPPING FEES (Australia only)
    If you need your goodies urgently we also have an Express Post Shipping option which takes between 1 - 2 Business days from dispatch if your postcode is part of the Express Post Network and carriers deliver in their stated time frames. You must ensure your postcode is part of Australia Posts Express Network to take advantage of our Express Post Shipping Service http://auspost.com.au/parcels-mail/delivery-areas.html.

     

    All Express Post orders are sent using Australia Post eParcel EXPRESS, Local Courier or Toll IPEC Express.   Please remember overnight delivery after dispatch time is Australia Post and Couriers’ guarantees and not ours, our guarantee is our dispatch time as this is something we can control.  It is best to allow 24-72hrs delivery time for Express orders so you are not left disappointed if your parcel does not arrive in time for your special occasion as please remember we can only control our dispatch time and not any carrier delays as they are unfortunately out of our control.

     

    No one likes waiting for goods they have ordered so all orders received and paid for by 12:00pm midday Sydney time will go out the same day (except weekends and NSW Public Holidays where orders will go out the next Business Day).  Taking into consideration unforseen delays we always try to have all orders dispatched within 24hrs of payment received (Week Days only, Weekend orders and Public Holiday orders will be sent the next Business day).
    .


    PLEASE NOTE:  Shipping Confirmation/ Tracking Number emails are not emailed to customers until the end of the day the order was placed and paid for.  This email will have all the information regarding the carrier used for your order and how it can be traced.

     

    All orders within Australia can be shipped EXPRESS for a flat rate fee of $12.95 AUD.

     

    *click here to check to check if your postcode is part of the EXPRESS NETWORK


    All orders are shipped from our Hens Party Warehouse in Sydney, NSW while our Hens Party Head Office is in Melbourne, Australia.  We can be contacted at anytime through our Contact Us page.

    INTERNATIONAL SHIPPING
    We ship to countries worldwide for a flat rate shipping fee of $30 AUD (New Zealand - $20 AUD).  Please note this is the standard Airmail service and can take from up to 2 – 10 working days for delivery.

    When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Unfortunately Pecka Products cannot control Customs or Quarantine as it is a legal requirement for every country to go through this process.

    You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from peckaproducts.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

    Pecka Products ships to the following countries*:

    USA
    Canada 
    Europe
    Asia & Pacific

     

    *If you reside in another country and would like to purchase from Pecka Products please email here detailing what you would like to order including quantities and an address for where you would like shipment to go. Our sales team will then be in contact to make arrangements.  At Pecka Products we believe anything is possible so will do our best to make sure no one misses out on our product!


    BUYER GUARANTEE
    Pecka Products will allow goods be returned if they are deemed faulty; are damaged in transit, or incorrectly shipped by our warehouse.   We pride ourselves on the quality, originality and value of each product. Every item has been sealed with the Pecka Products quality stamp of approval. With this in mind we want you to love our products as much as we loved creating them for you. We encourage you to review our products and terms carefully before buying and if you still have questions, please email us at info@peckaproducts.com.au

     

    We take great care of our goods and packaging so we certainly hope that you never receive a faulty product from us. If for some reason you have received damaged products, please email info@peckaproducts.com.au within 48hrs of receiving the item to obtain a return merchandise authorisation (RMA) number.

     

    For items damaged through transit, we will refund the full amount of your purchase (excluding return shipping back to us unless we have agreed otherwise) or send a replacement, as long as you do the following:

     

    Return the item to us, in the same 'brand new' condition as you received it, complete with all packaging and within 10 business days after issue of the RMA number.

     

    We regret that we cannot authorise the return of an item that is not in its 'brand new' and packaged condition.

     

    We are confident you will LOVE our products!

     

    Please don’t forget we are unable to refund your order if you Change your Mind or if your order does not arrive in time for your special occasion, due to you, the customer, not allowing sufficient postage time. We can guarantee dispatch time but unfortunately cannot control postal carriers and unforeseen delays.



    SECURITY
    When purchasing from Pecka Products your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our Customer Support Centre at info@peckaproducts.com. We process all credit card payments securely (you’ll notice the padlock icon in your browser when submitting your payment for an order), and also offer the convenience and security of PayPal. For those still not comfortable with paying online - not a problem. We also offer Bank Deposit as a payment method, which allows you to pay directly for orders using our account details which are disclosed at checkout and you can always pay over the phone as we accept phone orders too!

    PRIVACY
    Pecka Products understands that you value your privacy and wish to have your personal information kept private and secure.  We are bound by and comply with the National Privacy Principles as provided in the Federal Privacy Act 1988.  

    Collecting Personal Information about You
    At Pecka Products we only collect personal information that is necessary for us to conduct our business as an online provider of goods.  The personal information we collect will include information you provide to us when you place an order for the purchase of a good we supply. We may also collect personal information about individuals who are not customers of our business, but whose personal information is given to us by those individuals or other people in the course of a transaction. This personal information will include your name, address and contact details, and may include other personal information about individuals we collect in the course of a transaction.


    The only personal information that we collect about you when you use our website is what you tell us about yourself, for example, when you complete an online form when placing an order, or information you provide to us when you send us an email.
    It is important to note that Pecka Products does not store any card numbers/ financial information supplied by our customers when placing an order.

    Using and Disclosing Your Personal Information
    We respect your privacy. Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods.


    Please be assured we will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.

    We may also use your personal information to provide you with information about other services offered by us. However, the only information that you must provide is your name and payment details (where applicable). If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request.

    We do not engage in unsolicited telephone or email marketing. In particular, if you are contacted by telephone by an individual or organisation claiming to represent Pecka Products - do not purchase from the organisation as we have a strict policy against this type of marketing.

    Access to Your Personal Information

    In most cases you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the National Privacy Principles.

    We encourage all requests for access to your personal information to be directed to the Privacy Officer by emailing us or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.

    In some cases, we may refuse to give you access to personal information we hold about you. This includes, but is not limited to, circumstances where giving you access would: be unlawful (e.g., where a record which contains personal information about you is subject to a claim for legal professional privilege by one of our clients); have an unreasonable impact on other people's privacy; prejudice an investigation of unlawful activity.

    We will also refuse access where the personal information relates to existing or anticipated legal proceedings and the information would not be accessible by the process of discovery in those proceedings. If we refuse to give you access we will provide you with reasons for our refusal.

    Correcting Your Personal Information
    If you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

    Securing and Storing Your Personal Information
    We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration.


    In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all necessary measures to ensure the security of hard-copy information.

    Disposal of Personal Information
    Once your transaction is finalised, both the electronic and hard-copy information is securely archived. After a period of 7 years both the electronic and hard-copy information is destroyed.

    For more information

    If you would like more information about the way we manage personal information which we hold about you, or you are concerned that we may have breached your privacy, please contact us by email or post:
    Email us here
    Post: The Privacy Officer, PO Box 409, Prahran Victoria Australia 3181

    Changes to our Privacy Policy
    From time to time it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the Privacy Act 1988 and the National Privacy Principles. We may notify you about changes to this privacy policy by posting an updated version on our website www.peckaproducts.com.au

    If you require any further information about the Privacy Act 1988 and the National Privacy Principles, you can visit the Federal Privacy Commissioner's website at www.privacy.gov.au